Deposits are non-refundable and guarantee the date/times. If you have to cancel your outing the NI will try to re-book the dates with other clients and if the dates can be re-booked, a full refund will be given, less a $50 service fee per group/party. If NI cancels a program we will provide a full refund(except if due to weather) but NI will no way be held responsible for cost or fees due to canceling or rescheduling travel arrangements including but not limited to travel and lodging. Cancellations due to weather will try(make a good faith effort) to be re-scheduled(subject to NI discretion) and are not refundable circumstances. NI may push back the meet-up time if guide availability and weather allows to make the tour happen. Outdoor Adventure is well, an outdoor experience. Because we cannot control the elements, we cannot offer refunds due to discomforts, weather, or nature.